Last Updated: 6/12/2025

 

Thank you for choosing SoundPulseMedia. This Refund Policy explains how refunds are handled for purchases, submissions, and services on our platform.

 

By using our website and purchasing our products or services, you agree to the terms below.

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1. Digital Products (Ebooks, Templates, Kits, Samples, Guides)

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All digital product sales are final.

 

Because digital files are delivered instantly and cannot be “returned,” we do not offer refunds for:

 

• Ebooks

• Promo kits

• Graphics templates

• Beats & samples

• Music guides

• Any downloadable content

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If you experience technical issues with a file, contact us and we will resend or replace the product.

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2. Promotion & Marketing Services

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All promotion and marketing service purchases are non-refundable, except in rare cases where the service has not been started.

 

You acknowledge that:

 

• Promotion results vary

• We do not guarantee streams, views, followers, or engagement

• We begin work shortly after payment

• We may reject content that violates our guidelines

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Refunds may be considered only if:

 

• The service has not yet begun, and

• You request cancellation within 24 hours of purchase

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If work has already started, no refund will be provided.

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3. Music / Content Submission Fees

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Fees paid for:

 

• Song submissions

• Video submissions

• Press releases

• Feature requests

• Artist profiles

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…are non-refundable, even if:

 

• Your submission is rejected

• You change your mind

• You provided incorrect or incomplete information

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Rejections are usually due to:

 

• Poor audio/video quality

• Copyright issues

• Inappropriate content

• Misleading information

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4. Overcharges or Duplicate Payments

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If you notice:

 

• A duplicate charge

• An incorrect billing amount

• A technical payment error

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Please contact us immediately with proof, and we will:

 

• Investigate the issue

• Correct the error

• Issue a refund where applicable

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5. Failed or Incomplete Digital Downloads

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If a digital product fails to download or the file is corrupted, we will:

 

• Resend the file

• Provide an alternate download link

• Replace the product if necessary

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This does not qualify for a monetary refund.

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6. Third-Party Payment Platforms

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Payments may be processed by third-party services such as:

 

• Paystack

• PayPal

• Stripe

• Flutterwave

• Apple Pay / Google Pay (if applicable)

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These services maintain their own refund policies.

SoundPulseMedia is not responsible for delays, holds, or disputes on external platforms.

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7. Chargebacks

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Initiating a chargeback without contacting us first is considered a violation of our Terms.

We reserve the right to:

 

• Disable access to the Platform

• Blacklist accounts

• Remove published content

• Submit evidence to payment processors

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Always contact us first to resolve issues.

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8. Contact Us for Refund Questions

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If you have concerns or want to request a refund review (if applicable), contact:

 

Email: Soundzpulsemedia@gmail.com

Website: SoundPulseMedia

 

We aim to respond within 48 hours.